Building Plastics Wales Limited

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Useful Information







How do I return an item?



We will accept any unwanted items up to 30 days after receiving your order. We will charge a 20% handling charge for any items returned after 7 days of receiving your order, to cover re-stocking costs. Please in the first instance within the 30 day period email us at info@Buildingplasticsltd.co.uk and we will provide you with a returns note number. This will help us identify your items when it arrives at our warehouse (A returns note number is not compulsory although it will speed up the refund process). The cost of returns must be covered by the customer, we unfortunately do not provide a collection service. The returned items must be in perfect " as new" condition, therefore cellophane protection should not be removed, goods not cut or drilled, fittings must not have been fitted and any displayed packaged items must not of been opened. Please note that where items are sent "Free of charge" at our discretion we reserve the right to charge the delivery charge that was incurred delivering the items.

Please note that made to measure orders e.g. Windows, Doors, Conservatories, Door Canopies, Fencing, etc. cannot be returned and are excluded from the distance selling regulations.

Any returns can be sent to the address below after receiving your returns note number. ( If Requested)

Distance Selling Regulations

Orders may be cancelled within 7 working days without giving a reason. The customer is responsible for all charges incurred returning goods, which will differ from that of the delivery charge. All other monies paid will be refunded within 30 days, The 7 day cancellation period will commence on the day following the customer receiving their order. Goods must be returned in the same condition as delivered, therefore cellophane protection should not be removed and goods not cut or drilled. Boxed items must be returned complete, not part used. After 7 days a 20% handling charge will be applied to all returned goods. Made to measure goods are excluded from this clauses.

When returning unwanted items it is advisable to use a service that can be tracked and proof of delivery available. Couriers charge various rates and we have listed some popular ones below.

For Items over 3 metres in length

  1. Tufnell’s Express parcels 0114 2561111
  2. Night freight 0844 826 1178
For Items below 3 metres lengths

  1. APC 0800 3737387
  2. DHL 0844 248 0844
  3. Royal Mail http://www.royalmail.com/price-finder
  4. Yodel 0844 4537443
Building Plastics Wales Limited
Unit 1, Penmaen Industrial Estate
Penmaen Road
Pontllanfraith Blackwood,
Caerphilly South Wales
NP12 2DQ

For further information please contact our customer services help desk on 01495 221 630